Hybrid CSR — Growth & Guidance

Geico; Richardson (TX); Hybrid; USD 49,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Holidays

401(k) match

Tuition assistance

Licensing training

Hybrid work

On-site training

Job summary

GEICO is seeking a Customer Service Representative in Richardson, TX, a hybrid role requiring in-office and remote work. You will handle incoming calls, billing questions, and policy updates, guiding customers to appropriate coverages and solutions.

The position emphasizes strong communication, empathy, and problem-solving to deliver excellent service. Applicants should have at least three years of customer-facing experience and be prepared to obtain the necessary Personal Lines or Property &

Qualifications

• Minimum of three years customer-facing experience
• Experience in a high-volume customer service environment with performance metrics or KPIs
• No active insurance license required at hire; GEICO provides licensing training and covers exam fees
• College degree is preferred by the employer

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates
• Uncover coverage needs and recommend coverages, limits, and policies that fit each customer’s situation
• Resolve customer concerns while ensuring a positive customer experience
• Stay informed about GEICO’s products and services to help customers make informed decisions

Skills

Customer service

Communication

Problem solving

Empathy

Multitasking

Education

High School Diploma or GED

College degree preferred

Job description

GEICO is seeking a Customer Service Representative in Richardson, TX, a hybrid role requiring in-office and remote work. You will handle incoming calls, billing questions, and policy updates, guiding customers to appropriate coverages and solutions.

The position emphasizes strong communication, empathy, and problem-solving to deliver excellent service. Applicants should have at least three years of customer-facing experience and be prepared to obtain the necessary Personal Lines or Property &