Hybrid Customer Service Rep — Billing, Support & Compliance

Mt. Diablo Resource Recovery; Oakley (CA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

9 Paid Holidays

Medical, Dental and Vision Plans

401k Employer Matching

Profit Sharing

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Life Insurance (employee only)

Pet Insurance

Hybrid-Remote work schedule

Job summary

Mt. Diablo Resource Recovery is hiring a Customer Service Representative 1 to connect customers with our services across Concord, Pittsburg, Oakley, and Rio Vista offices. The role involves handling inquiries, billing questions, and account updates with a focus on accurate data entry and courteous service.

The position supports a hybrid-remote schedule and requires travel between offices. A valid driver’s license and strong communication skills are essential.

Qualifications

• High school diploma or GED required.
• Excellent communication skills, written and verbal; bilingual in Spanish/English preferred.
• Must have a valid driver’s license and be able to travel to Concord, Pittsburg, Oakley, Rio Vista offices.

Responsibilities

• Respond to customer inquiries in person, over the phone, or via email.
• Assist customers with billing questions, payments, and updating account information.
• Create work orders and balance cash drawer at office locations.
• Maintain and update customer account information; collaborate with team to improve service.

Skills

MS Office

Excel

Bilingual English/Spanish

Excellent communication

Time management

Education

High School diploma or GED

Tools

MS Office Suite

Job description

Mt. Diablo Resource Recovery is hiring a Customer Service Representative 1 to connect customers with our services across Concord, Pittsburg, Oakley, and Rio Vista offices. The role involves handling inquiries, billing questions, and account updates with a focus on accurate data entry and courteous service.

The position supports a hybrid-remote schedule and requires travel between offices. A valid driver’s license and strong communication skills are essential.