Hybrid Customer Service Rep – Auto Finance

L0238 Driveway Finance Corporation; Tigard (OR); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays

PTO: 80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Total Rewards program

Job summary

Lithia & Driveway family company L0238 Driveway Finance Corporation in Tigard, OR is hiring a Customer Service Representative. The role supports dealership customers with financing questions, policy terms, and account updates in a hybrid work setting (3 days in office, 2 days remote).

Typical duties include handling 75–95 daily calls, preparing documents, educating customers, and ensuring accurate records. High school diploma preferred with strong communication and teamwork.

Qualifications

• Customer service and call center experience preferred.
• Ability to educate customers on policy terms and processes.
• Maintain accurate customer account information.

Responsibilities

• Handle inbound calls in a call center environment with quality service.
• Prepare documents to fulfill customer requests.
• Counsel customers on policy terms and cancellation process.
• Place outbound calls as needed.
• Support other duties as assigned.

Skills

Customer service

Communication

Teamwork

Adaptability

Account maintenance

Education

High School diploma

Job description

Lithia & Driveway family company L0238 Driveway Finance Corporation in Tigard, OR is hiring a Customer Service Representative. The role supports dealership customers with financing questions, policy terms, and account updates in a hybrid work setting (3 days in office, 2 days remote).

Typical duties include handling 75–95 daily calls, preparing documents, educating customers, and ensuring accurate records. High school diploma preferred with strong communication and teamwork.