Customer Service Representative

L0238 Driveway Finance Corporation; Tigard (OR); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays

PTO: 80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Total Rewards program

Job summary

Lithia & Driveway family company L0238 Driveway Finance Corporation in Tigard, OR is hiring a Customer Service Representative. The role supports dealership customers with financing questions, policy terms, and account updates in a hybrid work setting (3 days in office, 2 days remote).

Typical duties include handling 75–95 daily calls, preparing documents, educating customers, and ensuring accurate records. High school diploma preferred with strong communication and teamwork.

Qualifications

• Customer service and call center experience preferred.
• Ability to educate customers on policy terms and processes.
• Maintain accurate customer account information.

Responsibilities

• Handle inbound calls in a call center environment with quality service.
• Prepare documents to fulfill customer requests.
• Counsel customers on policy terms and cancellation process.
• Place outbound calls as needed.
• Support other duties as assigned.

Skills

Customer service

Communication

Teamwork

Adaptability

Account maintenance

Education

High School diploma

Job description

Dealership: L0238 Driveway Finance Corporation Driveway Finance Corporation | Customer Service Representative

Customer Service Representative

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!

Location: Tigard,OR

Pay: $20/hr

Monday - Friday

Hybrid ( 3 days in office, 2 days work from home)

Shift between 6am to 7 pm

What You'll Do

• Handle inbound between 75 -95 calls daily from customers in a Call Center environment while delivering quality service
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on policy terms and cancellation process
• Maintain and ensure accurate, up-to-date customer account information
• Place outbound calls as needed
• Other duties as assigned

What You'll Bring

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Total Rewards

At Lithia & Driveway, we believe in pay transparency. The full compensation range for this position is ((PAY RANGE)), reflecting the earning potential and growth opportunities available within the role. Actual compensation will be determined based on factors such as experience, skills, job-related knowledge, and geographic location. Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!