Customer Experience Leader: Teams, Strategy & Growth

Murrelektronik North America; Suwanee (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

Murrelektronik North America is seeking a Customer Experience Manager to oversee customer service teams, ensure a high quality of customer interactions, and implement strategies for team growth. The ideal candidate will have significant experience managing customer-facing teams, excel in communication, and possess a strong understanding of relevant software like SAP and Salesforce.

This role is vital for nurturing customer relationships and fostering team development within the organization.

Qualifications

• Minimum of 5 years managing a customer-facing team of at least 5 members.
• Minimum of 10 years of senior level customer service experience.
• Ability to conduct strategic presentations.

Responsibilities

• Supervise customer service teams and track their progress.
• Manage escalated customer inquiries through phone and email.
• Implement initiatives to encourage team and customer growth.

Skills

Customer focus

Interpersonal skills

Communication skills

Leadership

SAP knowledge

Salesforce knowledge

Time management

Education

Bachelor’s degree in business or related field

Tools

SAP

Salesforce

Microsoft Office

Job description

Murrelektronik North America is seeking a Customer Experience Manager to oversee customer service teams, ensure a high quality of customer interactions, and implement strategies for team growth. The ideal candidate will have significant experience managing customer-facing teams, excel in communication, and possess a strong understanding of relevant software like SAP and Salesforce.

This role is vital for nurturing customer relationships and fostering team development within the organization.