Customer Experience Specialist: Orders, Quotes & Support

Murrelektronik North America; Suwanee (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Murrelektronik North America is seeking a Customer Service Representative to serve as the operational arm of the Customer Experience team. The CSR will handle inbound calls and emails, resolve cases, and process orders and quotes with accuracy and urgency.

The ideal candidate has 1–3 years of customer service experience, proficiency in SAP and MS Office, and strong communication skills. This in-office role requires a Bachelor's degree in business or a related field.

Qualifications

• 1–3 years of customer service experience.
• Ability to work with SAP or similar CRM systems.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Detail oriented with high quality work.
• Flexible and adaptable to change.
• Customer-focused with a positive demeanor.

Responsibilities

• Handle inbound inquiries via phone, cases, and email.
• Provide accurate information related to orders.
• Learn order entry processes and assist the team as needed.
• Ensure order entry accuracy and timely processing.
• Create and deliver pricing and availability quotes (P&A quotes).
• Resolve customer issues promptly and escalate as needed.
• Acquire product knowledge and support the CS Specialists.

Skills

Communication skills

Time management

Customer focus

Emotional intelligence

Interpersonal skills

Adaptability

Education

Bachelor’s degree in business or related field

Tools

SAP

Microsoft Office

Job description

Murrelektronik North America is seeking a Customer Service Representative to serve as the operational arm of the Customer Experience team. The CSR will handle inbound calls and emails, resolve cases, and process orders and quotes with accuracy and urgency.

The ideal candidate has 1–3 years of customer service experience, proficiency in SAP and MS Office, and strong communication skills. This in-office role requires a Bachelor's degree in business or a related field.