Hybrid Customer Service & Operations Coordinator

Talentify; Warrenville (IL); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Aston Carter is seeking a detail-oriented operations support coordinator in Warrenville, IL. You will bridge customers, contractors, and internal teams to ensure service requests are assigned, managed, and completed, with a focus on timely resolution and excellent communication.

The role requires 2+ years in customer service/operations, strong MS Office and CRM skills, and the ability to multitask in a fast-paced environment. Hybrid work setup, with pay $23.00–$24.00 per hour.

Qualifications

• 2+ years in customer service or operations coordination.
• Proficient with MS Office (Outlook, Excel, Word) and CRM systems.
• Strong communication, organization and multitasking abilities.
• Fast-paced environment experience with shifting priorities.
• HS Diploma or GED required.

Responsibilities

• Coordinate service requests and ensure timely completion of work orders.
• Monitor urgent requests to provide prompt customer service.
• Research qualified service providers when coverage is unavailable.
• Build relationships with contractors and internal stakeholders.
• Manage communications and follow up on open service requests.
• Maintain documentation and provider records in company systems.
• Process provider inquiries and assist with escalated service situations.
• Support workflow management and prioritize high-volume requests.
• Respond to emails and service status inquiries.

Skills

Customer service

Operations coordination

Dispatch

Scheduling

CRM experience

Microsoft Office

Outlook

Attention to detail

Team collaboration

Education

HS Diploma or GED

Tools

CRM software

Microsoft Excel

Microsoft Word

Job description

Aston Carter is seeking a detail-oriented operations support coordinator in Warrenville, IL. You will bridge customers, contractors, and internal teams to ensure service requests are assigned, managed, and completed, with a focus on timely resolution and excellent communication.

The role requires 2+ years in customer service/operations, strong MS Office and CRM skills, and the ability to multitask in a fast-paced environment. Hybrid work setup, with pay $23.00–$24.00 per hour.