Customer Service Coordinator

Aston Carter; United States; Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

HSA

Transportation benefits

PTO / Vacation

Sick Leave

Job summary

Aston Carter is hiring for an Operations Support role in a hybrid Warrenville, IL setting. You will act as the bridge between customers, contractors, and internal teams to ensure service requests are assigned, managed, and completed successfully.

In this position you’ll coordinate work orders, monitor urgent requests, build relationships with providers, and maintain documentation. Strong communication and multitasking are essential, with a HS diploma required.

Qualifications

• 2+ years in customer service, operations coordination, dispatch, scheduling, or service support.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Proficient with Microsoft Office, including Outlook, Excel, Word; CRM experience.
• HS Diploma or GED minimum.

Responsibilities

• Coordinate service requests and ensure work orders are assigned and completed in a timely manner.
• Monitor urgent and emergency requests to ensure customers receive prompt service.
• Research and identify qualified service providers when existing network coverage is unavailable.
• Build strong working relationships with contractors and service professionals.
• Manage inbound and outbound communications with providers and internal stakeholders.
• Follow up on open service requests and proactively drive resolution.
• Maintain accurate documentation and update provider records within company systems.
• Process provider inquiries and assist with escalated service situations.
• Coordinate one-time service arrangements and special handling requests.
• Support workflow management by prioritizing and tracking high-volume requests.
• Respond promptly to email inquiries and service status requests.
• Utilize multiple systems and software applications to process and track service activities.

Skills

Customer service

Operations coordination

Dispatch

Scheduling

CRM

Microsoft Office

Attention to detail

Team collaboration

Independent work

Education

HS Diploma or GED

Tools

CRM software

Microsoft Excel

Microsoft Word

Outlook

Job description

Schedule: Hybrid (2 days from home)

Training for 2-4 weeks: Monday through Friday from 8am to 4:30pm

Post-Training will be on a Tuesday through Saturday or Sunday through Thursday schedule. (will work from home on Friday and a weekend day)

Hours will be 9am to 5:30pm, or 9:30am to 6pm (Consistent Schedule based on Need)

Work Environment: Fast-paced operations and customer support team

About the Opportunity

We're seeking a detail-oriented and customer-focused individual to join a growing operations team. This role is ideal for someone who enjoys problem-solving, coordinating multiple moving pieces, building relationships, and ensuring customers receive timely service.

In this position, you'll act as the bridge between customers, contractors, and internal teams to ensure service requests are assigned, managed, and completed successfully. Every day brings something different, making this an excellent opportunity for someone who thrives in a dynamic environment and enjoys taking ownership of challenging situations.

What You'll Do

• Coordinate service requests and ensure work orders are assigned and completed in a timely manner.
• Monitor urgent and emergency requests to ensure customers receive prompt service.
• Research and identify qualified service providers when existing network coverage is unavailable.
• Build strong working relationships with contractors and service professionals.
• Manage inbound and outbound communications with providers and internal stakeholders.
• Follow up on open service requests and proactively drive resolution.
• Maintain accurate documentation and update provider records within company systems.
• Process provider inquiries and assist with escalated service situations.
• Coordinate one-time service arrangements and special handling requests.
• Support workflow management by prioritizing and tracking high-volume requests.
• Respond promptly to email inquiries and service status requests.
• Utilize multiple systems and software applications to process and track service activities.

Required Qualifications

• Recent 2+ years of customer service, operations coordination, dispatch, scheduling, or service support experience.
• Strong communication skills with the ability to build professional relationships.
• Excellent organizational and multitasking abilities.
• Experience working in a fast-paced environment with shifting priorities.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word. CRM Experience.
• Strong follow-up skills and attention to detail.
• Ability to work independently while collaborating effectively with a team.
• HS Diploma or GED minimum required.

Job Type & Location

This is a Permanent position based out of Warrenville, IL.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warrenville,IL.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.