Hybrid Dispatcher - Field Ops & Customer Liaison

Talentify; Aurora (IL); Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off

Job summary

Aston Carter seeks a dependable Dispatcher in Aurora, IL to coordinate field personnel and serve as the central communication link between customers and operations. You will monitor schedules, resolve conflicts, and support route planning while ensuring accurate records and timely updates.

The role requires attention to detail, strong communication, and the ability to multitask in a dynamic environment. This is a hybrid, permanent position with a competitive hourly rate.

Qualifications

• High school diploma or equivalent required.
• Previous dispatching, scheduling, logistics, customer service, or operations experience preferred.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks and adapt in a dynamic environment.
• Proficiency with Microsoft Office Suite and scheduling or dispatch software.
• Excellent attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Coordinate and schedule technicians, drivers, or field personnel to maximize efficiency and service levels.
• Monitor schedules and make real-time adjustments based on customer needs, traffic conditions, or operational changes.
• Serve as the primary communication link between customers, field teams, and management.
• Track work orders, service requests, and job completion status.
• Respond promptly to customer inquiries and provide updates on service timelines.
• Maintain accurate records within company systems and ensure all information is up to date.
• Identify and resolve scheduling conflicts while maintaining a high level of customer satisfaction.
• Assist with route planning and resource allocation to improve productivity.
• Support daily operational reporting and performance tracking.

Skills

Communication

Prioritization

Adaptability

Attention to detail

Organizational skills

Education

High school diploma

Tools

Microsoft Office Suite

Scheduling software

Dispatch software

Job description

Aston Carter seeks a dependable Dispatcher in Aurora, IL to coordinate field personnel and serve as the central communication link between customers and operations. You will monitor schedules, resolve conflicts, and support route planning while ensuring accurate records and timely updates.

The role requires attention to detail, strong communication, and the ability to multitask in a dynamic environment. This is a hybrid, permanent position with a competitive hourly rate.