Hybrid: Customer Service & Inside Sales Pro

Ace Hardware Corporation; River Edge (NJ); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Ace Handyman Services of Bergen County is seeking a Customer Service & Inside Sales Representative. This hybrid role blends work-from-home flexibility with occasional in-office collaboration to sell services, schedule craftsmen, and ensure smooth project execution.

You will be the first voice customers hear, using a proven call blueprint to communicate value, handle objections, and secure bookings while supporting office operations and process improvements.

Qualifications

• Experience in customer service, inside sales, or office coordination.
• Strong phone and communication skills with a customer-first attitude.
• ServiceTitan experience is required or willingness to learn quickly.

Responsibilities

• Answer inbound calls and follow up on leads as the first point of contact.
• Sell handyman services by conveying value and overcoming objections.
• Coordinate projects by estimating durations, reviewing details, and confirming with craftsmen.
• Optimize craftsmen schedules using ServiceTitan and keep jobs organized.

Skills

Customer service

Inside sales

Office coordination

Phone communication

Computer skills

ServiceTitan

Problem solving

Multitasking

Job description

Ace Handyman Services of Bergen County is seeking a Customer Service & Inside Sales Representative. This hybrid role blends work-from-home flexibility with occasional in-office collaboration to sell services, schedule craftsmen, and ensure smooth project execution.

You will be the first voice customers hear, using a proven call blueprint to communicate value, handle objections, and secure bookings while supporting office operations and process improvements.