Customer Service Representative

Ace Hardware Corporation; River Edge (NJ); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Ace Handyman Services of Bergen County is seeking a Customer Service & Inside Sales Representative. You will be the first voice for customers, selling services, scheduling craftsmen, and ensuring projects run smoothly from start to finish.

Join a fast-growing national franchise with a local, family-run mindset. Strong phone and computer skills, ServiceTitan experience, and a customer-first attitude are essential for success in this hybrid office role.

Qualifications

• Experience in customer service, inside sales, or office coordination preferred.
• Excellent phone and communication skills with a customer-first attitude.
• Excellent computer skills with familiarity of AI and Microsoft Office.
• Strong problem-solving skills and confidence in handling objections.
• Highly organized and able to multitask in a fast-paced environment.
• ServiceTitan experience (or willingness to learn quickly) is required.

Responsibilities

• Answer inbound calls and follow up on leads, serving as the first point of contact.
• Sell handyman services confidently by communicating value and overcoming objections.
• Coordinate projects by estimating durations, reviewing details, and confirming with craftsmen.
• Optimize craftsmen schedules and keep jobs organized with ServiceTitan.
• Support office operations, including documentation, follow-ups and process improvements.
• Collaborate with craftsmen and management to ensure clear communication and job success.
• Guide customers through home repair needs and ensure a positive experience.
• Resolve issues quickly to ensure customer satisfaction from start to finish.

Skills

Customer service

Inside sales

Phone skills

Communication

Problem solving

Multitasking

Organization

Tools

ServiceTitan

Microsoft Office

AI familiarity

Job description

This location requires you to be at least 25 years of age.

Customer Service Representative

Ace Handyman Services of Bergen County

Do you want to be part of a fast-growing national franchise that has expanded 380% in the past five years? At Ace Handyman Services of Bergen County, we combine the stability and reputation of the Ace Hardware brand with the care and community of a locally owned, family-run business.

We’re looking for a motivated Customer Service & Inside Sales Representative who is organized, personable, and loves helping people. You’ll be the first voice our customers hear, selling our services with a clear value proposition, scheduling and optimizing our craftsmen's schedules, and ensuring every project runs smoothly from start to finish.

Main Responsibilities

• Answer inbound calls and follow up on leads with warmth and professionalism, serving as the first point of contact.
• Sell our handyman services confidently by following our proven call blueprint, communicating our value, overcoming objections, and winning the customer.
• Coordinate projects by estimating job durations, reviewing details, and confirming with craftsmen.
• Optimizing craftsmen's schedules through our system ServiceTitan and keeping jobs organized and on track.
• Support office operations, including documentation, follow-ups, and process improvements.
• Collaborate with craftsmen and management to ensure clear communication and job success.
• Guide customers through their home repair needs, making sure they feel supported every step of the way.
• Resolve issues quickly and effectively, ensuring a positive customer experience from start to finish.

What Makes This Role Special

• Direct impact: As part of a small team, your ideas and contributions are valued.
• Flexibility: Primarily work in our office, with hybrid options as needed.
• Growth potential: Opportunity to learn office management and operational leadership.
• Family-owned values: Join a company with 100+ five-star reviews and a trusted local reputation.

What We’re Looking For

• Experience in customer service, inside sales, or office coordination preferred.
• Excellent phone and communication skills with a customer-first attitude.
• Excellent computer skills with familiarity of AI and Microsoft Office.
• Strong problem-solving skills and confidence in handling objections.
• Highly organized and able to multitask in a fast-paced environment.
• ServiceTitan experience (or willingness to learn quickly) is required.
• Familiarity with home repair, handyman services, and/or construction knowledge is preferred.

This is more than just a job — it’s an opportunity to join a family-run business where your work matters, your input is heard, and your impact is real.

At Ace Hardware, we’re more than just a hardware store — we’re part of your community. With over 5,000 stores worldwide, most of which are independently owned and operated, our locations are run by local entrepreneurs who care deeply about the neighborhoods they serve.
While other retailers have grown big and impersonal, Ace remains proudly local, loyal, and personal. When you walk into an Ace, you’re not just entering a store — you’re visiting a neighbor.
Be part of something meaningful. Join a team where your work truly makes a difference in your community.