Customer Success & Inside Sales Rep — $45k+ with Bonus

Mr. Handyman of Chester County; Downingtown (Chester County); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Job summary

Mr. Handyman of Chester County is seeking a Customer Service & Sales Representative to be the first contact for homeowners. You will discuss repair and improvement needs, explain services and pricing, and help customers move forward with scheduling their work.

You will qualify opportunities, convert inquiries to appointments, and support Service Professionals and the office to maximize productive schedules and customer satisfaction.

Qualifications

• Previous customer service, inside sales, scheduling, or similar experience preferred.
• Comfortable discussing pricing, selling services, and asking customers to schedule.
• Strong verbal and written communication skills.
• Friendly, confident, and professional telephone presence.
• Ability to listen carefully and ask effective questions.
• Self-motivated with a strong sense of personal responsibility.
• Motivated by goals and measurable results.
• Strong organizational and multitasking skills.
• Detail-oriented with accurate data-entry skills.
• Comfortable using computers, business software, and spreadsheets.
• Knowledge of home maintenance, repair, remodeling, or construction helpful but not required.
• Ability to work independently while contributing to team goals.
• Dependable and comfortable working in a fast-paced environment.
• Willingness to learn our services and continually improve customer service and sales skills.

Responsibilities

• Answer incoming customer calls in a professional, friendly, and confident manner.
• Ask effective questions to understand and qualify customer repair, maintenance, and improvement needs.
• Explain our services, capabilities, pricing, and the value of working with Mr. Handyman.
• Convert qualified customer inquiries into scheduled appointments.
• Follow up with customers who have requested service but have not yet scheduled.
• Identify opportunities for additional repairs, maintenance, and home improvement work.
• Schedule and dispatch Service Professionals efficiently.
• Help maintain productive schedules and minimize gaps in the workday.
• Communicate schedule updates between customers, Service Professionals, and the office.
• Maintain accurate customer, project, and scheduling information in our business system.
• Process customer payments and perform related administrative functions.
• Respond professionally to customer questions, concerns, and complaints.
• Work closely with our Service Professionals to gather the information needed to properly sell and schedule customer projects.
• Participate in customer follow-up and marketing initiatives.
• Assist with other office responsibilities and cross-training as needed.

Skills

Customer service

Inside sales

Scheduling

Communication skills

Problem solving

Data-entry

Teamwork

Tools

CRM software

Spreadsheets

Job description

Mr. Handyman of Chester County is seeking a Customer Service & Sales Representative to be the first contact for homeowners. You will discuss repair and improvement needs, explain services and pricing, and help customers move forward with scheduling their work.

You will qualify opportunities, convert inquiries to appointments, and support Service Professionals and the office to maximize productive schedules and customer satisfaction.