Customer Service & Inside Sales Pro — Monthly Bonus & 401(k)

Mr. Handyman of Chester County; Phoenixville (Chester County); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

401(k) matching

Monthly performance bonus up to $600

Paid time off

Job summary

Mr. Handyman of Chester County is seeking a Customer Service & Sales Representative to turn homeowner inquiries into scheduled work, explain services and pricing, and qualify opportunities to drive appointments.

You will be the first impression of the company, supporting the sales and production teams, and helping maintain productive schedules while ensuring exceptional customer experiences.

Qualifications

• Previous customer service, inside sales, scheduling, or similar experience preferred.
• Comfortable discussing pricing, selling services, and asking customers to schedule.
• Strong verbal and written communication skills.
• Friendly, confident, and professional telephone presence.
• Ability to listen carefully and ask effective questions.
• Self-motivated with a strong sense of personal responsibility.
• Motivated by goals and measurable results.
• Strong organizational and multitasking skills.
• Detail-oriented with accurate data-entry skills.
• Comfortable using computers, business software, and spreadsheets.
• General knowledge of home maintenance, repair, remodeling, or construction is helpful but not required.
• Ability to work independently while contributing to team goals.
• Dependable and comfortable working in a fast-paced environment.
• Willingness to learn our services and continually improve customer service and sales skills.

Responsibilities

• Answer incoming customer calls in a professional, friendly manner.
• Ask effective questions to understand and qualify needs.
• Explain services, capabilities, pricing, and value of working with Mr. Handyman.
• Convert qualified inquiries into scheduled appointments.
• Follow up with customers who have requested service but have not yet scheduled.
• Identify opportunities for additional repairs, maintenance, and home improvement work.
• Schedule and dispatch Service Professionals efficiently.
• Maintain productive schedules and minimize gaps in the workday.
• Communicate schedule updates between customers, Service Professionals, and the office.
• Maintain accurate customer, project, and scheduling information in the business system.
• Process customer payments and perform related administrative functions.
• Respond professionally to questions, concerns, and complaints.
• Work closely with Service Professionals to gather information needed to sell and schedule projects.
• Participate in customer follow-up and marketing initiatives.
• Assist with other office responsibilities and cross-training as needed.

Skills

Customer service

Inside sales

Scheduling

Communication skills

Data entry

Computer skills

Tools

CRM software

Office suites

Job description

Mr. Handyman of Chester County is seeking a Customer Service & Sales Representative to turn homeowner inquiries into scheduled work, explain services and pricing, and qualify opportunities to drive appointments.

You will be the first impression of the company, supporting the sales and production teams, and helping maintain productive schedules while ensuring exceptional customer experiences.