Customer Service & Inside Sales Specialist — Hybrid

Ace Hardware; New Jersey; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Ace Handyman Services of Bergen County is seeking a Customer Service & Inside Sales Representative who will be the first voice our customers hear, selling services, scheduling craftsmen, and ensuring projects run smoothly from start to finish.

You will handle inbound calls, follow our call blueprint, coordinate estimates and communicate with craftsmen, and collaborate with management to deliver a positive, community-focused experience.

Qualifications

• Experience in customer service, inside sales, or office coordination.
• Excellent phone and communication skills with a customer-first attitude.
• Excellent computer skills with familiarity of AI and Microsoft Office.
• Strong problem-solving skills and confidence in handling objections.
• Highly organized and able to multitask in a fast-paced environment.
• ServiceTitan experience (or willingness to learn quickly) is required.
• Familiarity with home repair, handyman services, and/or construction knowledge is preferred.

Responsibilities

• Answer inbound calls and follow up on leads with warmth and professionalism, serving as the first point of contact.
• Sell our handyman services confidently by following our proven call blueprint, communicating our value, overcoming objections, and winning the customer.
• Coordinate projects by estimating job durations, reviewing details, and confirming with craftsmen.
• Optimizing craftsmen's schedules through our system ServiceTitan and keeping jobs organized and on track.
• Support office operations, including documentation, follow-ups, and process improvements.
• Collaborate with craftsmen and management to ensure clear communication and job success.
• Guide customers through their home repair needs, making sure they feel supported every step of the way.
• Resolve issues quickly and effectively, ensuring a positive customer experience from start to finish.

Skills

Customer service

Inside sales

Office coordination

Phone skills

Communication skills

Computer skills

AI familiarity

Microsoft Office

Problem solving

Tools

ServiceTitan

Job description

Ace Handyman Services of Bergen County is seeking a Customer Service & Inside Sales Representative who will be the first voice our customers hear, selling services, scheduling craftsmen, and ensuring projects run smoothly from start to finish.

You will handle inbound calls, follow our call blueprint, coordinate estimates and communicate with craftsmen, and collaborate with management to deliver a positive, community-focused experience.