Customer Success & Inside Sales Pro

Mr. Handyman of Chester County; Pottstown (Montgomery County); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Job summary

Mr. Handyman of Chester County is seeking a Customer Service & Sales Representative to be the first point of contact for homeowners. You will discuss repair needs, explain services and pricing, and convert inquiries into scheduled work.

This role combines customer service with proactive sales and requires effective qualification of opportunities for our service professionals. Base pay is $20–$23 per hour with a monthly performance bonus up to $600, plus benefits and a supportive team

Qualifications

• Previous customer service, inside sales, scheduling, or similar experience preferred.

Responsibilities

• Answer incoming customer calls in a professional, friendly, and confident manner
• Ask effective questions to understand and qualify customer repair, maintenance, and improvement needs
• Explain our services, capabilities, pricing, and the value of working with Mr. Handyman
• Convert qualified customer inquiries into scheduled appointments
• Follow up with customers who have requested service but have not yet scheduled
• Identify opportunities for additional repairs, maintenance, and home improvement work
• Schedule and dispatch Service Professionals efficiently
• Help maintain productive schedules and minimize gaps in the workday
• Communicate schedule updates between customers, Service Professionals, and the office
• Maintain accurate customer, project, and scheduling information in our business system
• Process customer payments and perform related administrative functions
• Respond professionally to customer questions, concerns, and complaints
• Work closely with our Service Professionals to gather the information needed to properly sell and schedule customer projects
• Participate in customer follow‑up and marketing initiatives
• Assist with other office responsibilities and cross‑training as needed

Skills

Customer service

Inside sales

Scheduling

Job description

Mr. Handyman of Chester County is seeking a Customer Service & Sales Representative to be the first point of contact for homeowners. You will discuss repair needs, explain services and pricing, and convert inquiries into scheduled work.

This role combines customer service with proactive sales and requires effective qualification of opportunities for our service professionals. Base pay is $20–$23 per hour with a monthly performance bonus up to $600, plus benefits and a supportive team