Hybrid Customer Service & Estimator: Grow Sales

srsdistribution; Champaign (IL); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits

Overtime eligibility

Growth opportunities

Job summary

SRS Distribution is seeking a Customer Service & Estimator Representative to support frontline customer engagement and commercial project estimating in a hybrid office environment. You will balance service duties with accurate take-offs and quotes, helping drive residential and commercial sales growth.

You will collaborate with sales, warehouse, and delivery teams, perform take-offs using PlanSwift, review blueprints, prepare submittals, and manage materials for awarded projects.

Qualifications

• 1-2+ years of customer service, sales support, or estimating experience.
• Experience reading project plans, blueprints, or construction specifications (preferred for estimating).
• Strong communication and interpersonal skills.
• Experience with CRM and/or ERP systems.

Responsibilities

• Deliver outstanding service via phone, email, and in-person interactions.
• Support walk-in customers with counter sales and product guidance.
• Process orders, transactions, and customer data in ERP/CRM systems.
• Handle customer inquiries, resolve issues, and maintain strong relationships.
• Collaborate with sales, warehouse, and delivery teams to ensure accurate and timely fulfillment.
• Identify sales opportunities and contribute to revenue growth.
• Prepare estimates by reviewing blueprints, specifications, and project documents.
• Perform lumber, siding, and roofing take-offs and calculate material requirements using PlanSwift.
• Develop and submit accurate project quotes and proposals.
• Track and follow up on bids, documenting outcomes and identifying improvement opportunities.

Skills

Customer service

Sales support

Estimating

Communication

CRM experience

Education

Associate's or Bachelor's degree in Business/Communications

Tools

PlanSwift

ERP software

CRM system

Job description

SRS Distribution is seeking a Customer Service & Estimator Representative to support frontline customer engagement and commercial project estimating in a hybrid office environment. You will balance service duties with accurate take-offs and quotes, helping drive residential and commercial sales growth.

You will collaborate with sales, warehouse, and delivery teams, perform take-offs using PlanSwift, review blueprints, prepare submittals, and manage materials for awarded projects.