Customer Service Representative - Building Products Estimating

Lumber Suppliers - Champaign; Illinois; Hybrid; USD 45,000 - 75,000; Full time

Job summary

Lumber Suppliers - Champaign in Champaign, IL is seeking a Customer Service & Estimator Representative to support frontline engagement and commercial project estimating. This hybrid role blends customer service with technical estimating duties to drive residential & commercial sales growth.

The ideal candidate is proactive, detail-oriented, and comfortable in a fast-paced environment, with opportunities for growth into sales or leadership, reflecting our “Make Money and Have Fun!” culture.

Qualifications

• Minimum 1–2 years of customer service experience or equivalent.
• Ability to read blueprints, specifications, and project documents for accurate estimates.
• Experience using ERP/CRM systems to process orders and manage customer data.

Responsibilities

• Deliver excellent customer service via phone, email, and in person.
• Assist walk-in customers with counter sales and guidance.
• Prepare estimates by reviewing drawings and project docs; generate quotes.

Skills

Customer service

Estimating

ERP/CRM software

Tools

PlanSwift

Job description

Champaign, IL 61825

Applying to

Champaign, IL 61825

Position Summary

We are seeking a driven and customer-focused Customer Service & Estimator Representative to support both frontline customer engagement and commercial project estimating. This hybrid role plays a key part in delivering exceptional customer experiences while driving residential & commercial sales growth through accurate estimating, relationship building, and project coordination.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment—able to balance customer service responsibilities with technical estimating duties. This role offers opportunities for growth into sales or leadership while embracing our “Make Money and Have Fun!” culture.

Key Responsibilities

Deliver outstanding service via phone, email, and in-person interactions.

Support walk-in customers with counter sales and product guidance.

Process orders, transactions, and customer data in ERP/CRM systems.

Handle customer inquiries, resolve issues, and maintain strong relationships.

Collaborate with sales, warehouse, and delivery teams to ensure accurate and timely fulfillment.

Identify sales opportunities and contribute to revenue growth.

Prepare estimates by reviewing blueprints, specifications, and project documents.

Perform lumber, siding, and roofing take-offs and calculate material requirements. Using our software (PlanSwift).

Develop and submit accurate project quotes and proposals.

Track and follow up on bids, documenting outcomes and identifying improvement opportunities.

Build relationships with general contractors, end users, and institutional clients.

Conduct site visits to verify conditions impacting project scope.

Prepare submittals for approval by architects and project owners.

Order, track, and manage materials for awarded projects.

Work closely with vendors to secure competitive pricing.

Business Development & Collaboration

Grow residential & commercial sales within the company’s footprint.

Partner with internal sales teams to close project opportunities.

Share market insights and identify opportunities for product line growth.

Maintain strong relationships across departments and with external stakeholders.

Reporting Structure

Reports to: Branch Manager

Works cross-functionally with sales, warehouse, drivers,