Hybrid Customer Service Coordinator

Placements24; East End (United States Virgin Islands); Hybrid; USD 11,000 - 16,000; Full time

Benefits offered by this job

Flexible hybrid work

Medical aid contributions

Performance-related bonuses

Job summary

Placements24 is seeking a proactive Customer Service Coordinator to join our team in Welkom, Free State. The role combines remote and in-office work, focusing on handling inquiries, order processing, and cross-department coordination to ensure a seamless customer experience.

The ideal candidate will have strong communication, organizational, and problem-solving skills, with experience in CRM systems and Microsoft Office.

Qualifications

• Previous experience in customer service, administration, or related field.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and CRM software.
• Ability to multitask and prioritize workload.
• Hybrid work: able to work both remote and in-office in Welkom.
• Attention to detail and accuracy in record-keeping.
• Team player with initiative.

Responsibilities

• Manage incoming customer inquiries via phone, email, and other channels.
• Provide accurate information about products, services, and company policies.
• Assist customers with order processing, tracking, and issue resolution.
• Coordinate with different departments to ensure timely and effective resolution of customer issues.
• Maintain customer records and update information in the CRM system accurately.
• Identify and elevate to the appropriate personnel in an emergency.
• Schedule appointments and follow-ups with clients.
• Contribute to improving customer service procedures and processes.
• Handle customer complaints with professionalism and strive for satisfactory resolutions.
• Ensure a positive customer experience at every touchpoint.

Skills

Communication

Interpersonal skills

Time management

Attention to detail

Customer focus

Education

High school diploma

Tools

Microsoft Office Suite

CRM software

Job description

Placements24 is seeking a proactive Customer Service Coordinator to join our team in Welkom, Free State. The role combines remote and in-office work, focusing on handling inquiries, order processing, and cross-department coordination to ensure a seamless customer experience.

The ideal candidate will have strong communication, organizational, and problem-solving skills, with experience in CRM systems and Microsoft Office.