Customer Service Coordinator - Welkom

Placements24; East End (United States Virgin Islands); Hybrid; USD 11,000 - 16,000; Full time

Benefits offered by this job

Flexible hybrid work

Medical aid contributions

Performance-related bonuses

Job summary

Placements24 is seeking a proactive Customer Service Coordinator to join our team in Welkom, Free State. The role combines remote and in-office work, focusing on handling inquiries, order processing, and cross-department coordination to ensure a seamless customer experience.

The ideal candidate will have strong communication, organizational, and problem-solving skills, with experience in CRM systems and Microsoft Office.

Qualifications

• Previous experience in customer service, administration, or related field.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and CRM software.
• Ability to multitask and prioritize workload.
• Hybrid work: able to work both remote and in-office in Welkom.
• Attention to detail and accuracy in record-keeping.
• Team player with initiative.

Responsibilities

• Manage incoming customer inquiries via phone, email, and other channels.
• Provide accurate information about products, services, and company policies.
• Assist customers with order processing, tracking, and issue resolution.
• Coordinate with different departments to ensure timely and effective resolution of customer issues.
• Maintain customer records and update information in the CRM system accurately.
• Identify and elevate to the appropriate personnel in an emergency.
• Schedule appointments and follow-ups with clients.
• Contribute to improving customer service procedures and processes.
• Handle customer complaints with professionalism and strive for satisfactory resolutions.
• Ensure a positive customer experience at every touchpoint.

Skills

Communication

Interpersonal skills

Time management

Attention to detail

Customer focus

Education

High school diploma

Tools

Microsoft Office Suite

CRM software

Job description

About the Role

Our client is looking for a proactive and organized Customer Service Coordinator to join their team in Welkom, Free State. This role is central to ensuring a seamless customer experience, managing inquiries, and coordinating support efforts. You will be the first point of contact for many clients, requiring excellent communication and problem-solving skills. The position involves a hybrid work model, offering flexibility between remote work and in-office duties at our Welkom location. We seek an individual with a strong attention to detail, a positive attitude, and a dedication to customer satisfaction. This is a fantastic opportunity to contribute to a reputable company and grow within the customer service field in the Free State.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and other channels.
• Provide accurate information about products, services, and company policies.
• Assist customers with order processing, tracking, and issue resolution.
• Coordinate with different departments to ensure timely and effective resolution of customer issues.
• Maintain customer records and update information in the CRM system accurately.
• Identify and elevate to the appropriate personnel in an emergency.
• Schedule appointments and follow-ups with clients.
• Contribute to improving customer service procedures and processes.
• Handle customer complaints with professionalism and strive for satisfactory resolutions.
• Ensure a positive customer experience at every touchpoint.

Requirements

• Previous experience in customer service, administration, or a related field is required.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Ability to multitask and prioritize workload effectively.
• A patient, empathetic, and customer-focused attitude.
• Must be able to work a hybrid schedule, balancing remote and in-office responsibilities in Welkom.
• High school diploma or equivalent; further education is an advantage.
• Attention to detail and accuracy in record-keeping.
• Ability to work effectively both independently and as part of a team.

Benefits

Our client offers a competitive salary, opportunities for skill development, and a supportive work environment. Employees benefit from a flexible hybrid work arrangement. Additional benefits may include medical aid contributions and performance-related bonuses. Join a company that values its employees and provides pathways for career advancement. This role in Welkom offers the chance to make a significant impact on customer satisfaction.