Customer Resolution Specialist - Hybrid & Impact

Placements24; United States; Hybrid; USD 11,000 - 17,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Hybrid work model

Paid time off

Wellness resources

Conflict resolution training

Job summary

Placements24 is seeking a dedicated Customer Resolution Specialist to join our client in Welkom, South Africa. The role focuses on investigating complaints, resolving complex issues, and ensuring customer satisfaction through thoughtful problem-solving and clear communication.

You will use CRM tools, collaborate across departments, and advocate for customers while contributing to process improvements in a supportive, growth-oriented team.

Qualifications

• Proven experience in a customer service role, focusing on complaint resolution.
• Excellent problem-solving and analytical abilities.
• Strong verbal and written communication with empathy.
• Ability to use CRM systems and related tools.
• Ability to handle a caseload independently.

Responsibilities

• Investigate and resolve complex customer complaints escalated from frontline support.
• Provide clear updates and resolutions to customers.
• Identify root causes and suggest process improvements.
• Collaborate with sales, operations, and product teams.
• Maintain detailed records in the CRM system.
• Act as a customer advocate and ensure issues are addressed promptly.
• Contribute to continuous improvement of service processes.

Skills

Customer service

Complaint resolution

Analytical skills

Communication skills

CRM proficiency

Problem-solving

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Resolution Specialist to join our client in Welkom, South Africa. The role focuses on investigating complaints, resolving complex issues, and ensuring customer satisfaction through thoughtful problem-solving and clear communication.

You will use CRM tools, collaborate across departments, and advocate for customers while contributing to process improvements in a supportive, growth-oriented team.