Client Experience Specialist — Hybrid & Growth

Placements24; United States; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible hybrid work arrangement

Opportunities for professional growth

Friendly and supportive work envtion

Job summary

Placements24 is seeking a dedicated Client Service Representative for a role in George with a hybrid work model. You will engage with clients to understand their needs, provide support, and ensure a positive service experience while collaborating with cross-functional teams.

The ideal candidate has prior client service or customer support experience, strong communication, and proficiency with CRM systems and standard office software.

Qualifications

• Experience in client service or customer support.
• Strong communication and interpersonal skills.
• Proficiency with standard office software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.
• Hybrid work schedule with some days in the office in George.
• High school diploma or equivalent.

Responsibilities

• Handle client inquiries and provide information about services.
• Assist clients with account management and problem resolution.
• Document client interactions and feedback accurately.
• Collaborate with internal teams to meet client needs.
• Process service requests and follow up until completion.
• Maintain knowledge of offerings and industry trends.

Skills

Client service experience

Communication skills

Multitasking

Prioritization

Team collaboration

Education

High School Diploma or equivalent

Tools

CRM systems

MS Office

Job description

Placements24 is seeking a dedicated Client Service Representative for a role in George with a hybrid work model. You will engage with clients to understand their needs, provide support, and ensure a positive service experience while collaborating with cross-functional teams.

The ideal candidate has prior client service or customer support experience, strong communication, and proficiency with CRM systems and standard office software.