Client Success & Support Specialist (Hybrid)

Placements24; United States; Hybrid; USD 1,500 - 2,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Job summary

Placements24 is seeking a proactive Client Support Specialist to join our vibrant team in George. The role focuses on delivering comprehensive client support, fostering strong relationships, and acting as a liaison between clients and internal teams in a hybrid work setting.

You will handle inquiries, onboard clients, and collaborate with sales and tech teams to ensure a seamless experience while maintaining thorough records.

Qualifications

• Experience in a client-facing support role is essential.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and prioritize.
• Familiarity with CRM software and support ticketing systems.
• Ability to work independently and in a hybrid team.

Responsibilities

• Manage and resolve client inquiries across channels.
• Build and maintain strong client relationships.
• Onboard clients and provide product training.
• Collaborate with sales and technical teams to ensure a seamless experience.
• Gather client feedback to identify service improvements.
• Maintain accurate records of client interactions and support activities.

Skills

Client-facing

Communication

Interpersonal skills

CRM software

Ticketing systems

Hybrid work

Tools

CRM software

Job description

Placements24 is seeking a proactive Client Support Specialist to join our vibrant team in George. The role focuses on delivering comprehensive client support, fostering strong relationships, and acting as a liaison between clients and internal teams in a hybrid work setting.

You will handle inquiries, onboard clients, and collaborate with sales and tech teams to ensure a seamless experience while maintaining thorough records.