Hybrid Customer Service Analyst — Data-Driven O2C

MaziCTools; United States; Hybrid; USD 42,705 - 49,593; Full time

Job summary

MaziCTools in New York, NY seeks a Customer Service Analyst to support order-to-cash for a nationwide network. You will process orders, coordinate with logistics, and serve as the main contact for issues in order fulfillment, while analyzing data for improvement opportunities.

The role requires strong customer service, ERP knowledge (SAP preferred), and experience with EDI. Hybrid work and collaboration with Sales are emphasized.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Communications, or related area.
• Minimum 1 year direct experience in Customer Service or Supply Chain.
• Experience in the CPG industry with major U.S. retail customers is highly preferred.

Responsibilities

• Own several key accounts, ensuring orders are processed to invoicing and managed with our logistics provider.
• Collaborate with the third-party warehouse, Finance and IT for seamless order processing.
• Manage day-to-day customer accounts and ensure requirements are understood and served excellently.
• Maintain customer master data files and manage the customer interface and creation process.
• Improve customer service performance by evaluating and redesigning business processes.
• Communicate timely and effectively with customers about shipments.
• Collaborate with Sales and Customers to lead efficiency projects in the supply chain.

Skills

Customer service

ERP systems

SAP

EDI transactions

MS Excel

Communication

Analytical skills

Education

Bachelor's degree

Tools

SAP

True Commerce

MS Office

Job description

MaziCTools in New York, NY seeks a Customer Service Analyst to support order-to-cash for a nationwide network. You will process orders, coordinate with logistics, and serve as the main contact for issues in order fulfillment, while analyzing data for improvement opportunities.

The role requires strong customer service, ERP knowledge (SAP preferred), and experience with EDI. Hybrid work and collaboration with Sales are emphasized.