Global O2C Specialist — SAP, Logistics & CX (Hybrid)

MOTUL; United States; Ibrido; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Motul is seeking a proactive Customer Service Representative to manage the end-to-end Order-to-Cash process for drop shipments and local orders across an international environment. You will serve as the primary contact for customers, distributors, and internal teams, ensuring timely and accurate order execution.

You will coordinate with headquarters, logistics partners, and 3PL providers, handle import/export documents, monitor inventory, and support SAP-based order management and dashboards

Competenze

• 5+ years of experience managing Order-to-Cash (O2C) processes in domestic and/or international environments.
• Strong SAP experience, particularly in sales order management and billing.
• Working knowledge of import/export operations, shipping documentation, and customer service processes.
• Advanced Excel skills; experience with Power BI, dashboards, reporting, and process automation is a plus.
• Excellent organizational, analytical, and problem-solving skills, with strong attention to detail.
• Proven ability to build relationships, influence stakeholders, and manage complex customer situations.

Mansioni

• Manage the end-to-end order-to-cash process for drop shipment and local orders, ensuring timely, accurate execution.
• Serve as the primary point of contact for customers, distributors, commercial teams, and internal stakeholders.
• Proactively communicate order status, product availability, shipment updates, and resolve inquiries, claims, and delivery issues.
• Support customer adoption and effective use of our B2B ordering platform.
• Partner with headquarters, logistics teams, and 3PL providers to ensure seamless order fulfillment and on-time deliveries.
• Manage import and shipping documentation, including Bills of Lading, commercial invoices, packing lists, and related trade documents.
• Monitor inventory availability, supply risks, and delivery plans while supporting billing and operational activities as needed.
• Provide reporting and analysis to support business decisions and operational performance.
• Identify opportunities to simplify processes, improve customer experience, and increase operational efficiency.
• Support SAP and B2B system activities, automation initiatives, and data quality improvements.
• Track and maintain key customer service and logistics KPIs, dashboards, compliance requirements, and performance metrics.

Conoscenze

O2C management

Stakeholder management

Analytical skills

Problem-solving

Attention to detail

Spanish language

English language

Formazione

Bachelor’s degree in Supply Chain, Logistics, International Trade, Business, or related field

Strumenti

SAP

Power BI

Excel

Descrizione del lavoro

Motul is seeking a proactive Customer Service Representative to manage the end-to-end Order-to-Cash process for drop shipments and local orders across an international environment. You will serve as the primary contact for customers, distributors, and internal teams, ensuring timely and accurate order execution.

You will coordinate with headquarters, logistics partners, and 3PL providers, handle import/export documents, monitor inventory, and support SAP-based order management and dashboards