Strategic Customer Service & O2C Manager

Talentify; Santa Clara (CA); On-site; USD 118,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid time off

Stock options

Education assistance

Commuter benefits

Company lunches

Job summary

EBR Systems, Inc. in Silicon Valley is seeking a Customer Service Manager to oversee the full order-to-cash process, customer order management, CRM administration and sales operations support.

You will partner with Manufacturing, Supply Chain, Finance, Quality and Field Sales to ensure efficient order flow, inventory visibility, accurate sales tracking and a superior customer experience. This role leads continuous process improvements, supports Salesforce administration and integration efforts,

Qualifications

• 7+ years in customer service, order management, or related fields.
• Experience supporting order-to-cash in regulated industries.
• Experience working cross-functionally with Supply Chain, Manufacturing, Sales, and Finance.

Responsibilities

• Verify orders for products, upgrades, demos, and internal/external requests.
• Ensure timely, accurate order processing with high customer satisfaction.
• Manage vendor relationships supporting customer service operations.
• Identify and implement process improvements in order management and service.
• Monitor inventory levels, coordinate with Manufacturing and Supply Chain.
• Forecast inventory, monitor backorders and lead times.
• Investigate and resolve order-related issues.
• Collaborate with Manufacturing, Field Sales, Finance, and Quality.
• Support Salesforce admin, integration, and optimization.
• Maintain records and reports in Excel, MasterControl, Salesforce.

Skills

Order-to-Cash

CRM Systems

Cross-Functional Collaboration

Communication Skills

Analytical Mindset

Excel

Organization & Time Mgmt

Adaptability

Education

Associate’s degree

Bachelor’s degree

Tools

Salesforce

NetSuite

MasterControl

Job description

EBR Systems, Inc. in Silicon Valley is seeking a Customer Service Manager to oversee the full order-to-cash process, customer order management, CRM administration and sales operations support.

You will partner with Manufacturing, Supply Chain, Finance, Quality and Field Sales to ensure efficient order flow, inventory visibility, accurate sales tracking and a superior customer experience. This role leads continuous process improvements, supports Salesforce administration and integration efforts,