Payments Specialist — Hybrid, Customer & Payments

Aristocrat Leisure Ltd.; Lansing (MI); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Aristocrat Leisure Ltd. is seeking a Payments Agent in Lansing, MI for a hybrid, full-time role. You will investigate and resolve payment-related inquiries from customers, retailers, and internal teams, and communicate outcomes clearly across phone, email, and ticketing channels.

The position emphasizes analytical problem-solving, attention to detail, and proficiency with Excel and MS Office. You will work with cross-functional teams to improve processes while maintaining regulatory compliance.

Qualifications

• Experience in a customer service, payment operations, finance support, or contact centre environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple cases and priorities simultaneously.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office applications, particularly Excel.

Responsibilities

• Investigate and resolve payment-related enquiries received from customers, retailers, partners, or internal customers.
• Handle queries relating to failed payments, missing transactions, refunds, chargebacks, account balances, and payment reconciliations.
• Provide clear and professional communication regarding payment investigations and outcomes.
• Advance complex payment issues to specialist teams where required.
• Deliver excellent customer service through multiple channels including phone, email, and ticketing systems.
• Ensure all customer interactions are detailed accurately and professionally.
• Manage communication and provide regular updates on outstanding cases.
• Adhere to all company policies, payment regulations, and data protection requirements.
• Maintain accurate records and audit trails for all payment investigations.
• Ensure service levels and operational benchmarks are consistently achieved.
• See opportunities for improving payment processes and customer experience.
• Contribute to knowledge base documentation and process updates.
• Support testing and implementation of new payment systems or improvements when required.

Skills

Customer service

Payment operations

Excel

Analytical thinking

Verbal communication

Written communication

Multitasking

Problem-solving

Tools

Microsoft Excel

Ticketing systems

CRM systems

Job description

Aristocrat Leisure Ltd. is seeking a Payments Agent in Lansing, MI for a hybrid, full-time role. You will investigate and resolve payment-related inquiries from customers, retailers, and internal teams, and communicate outcomes clearly across phone, email, and ticketing channels.

The position emphasizes analytical problem-solving, attention to detail, and proficiency with Excel and MS Office. You will work with cross-functional teams to improve processes while maintaining regulatory compliance.