Dental Insurance Support Advisor (Hybrid)

Unum; United States; Híbrido; USD 31.000 - 38.000; Jornada completa

Descripción de la vacante

Unum UK is seeking a Customer Service Advisor in Basingstoke. You will speak with customers daily, explain cover and claim decisions, and process claims accurately. The role emphasizes delivering excellent service and building trust with our customers in a busy environment.

We’re looking for people who love talking to customers, solve problems, and work well both independently and in a team. A confident communicator with a customer-first mindset will excel here.

Formación

• Confident communicator with a customer-first approach.
• Enjoys solving problems and delivering accurate information.
• Organised, detail-oriented and able to prioritise tasks.
• Comfortable using computer systems and learning new processes.

Responsabilidades

• Handle inbound customer calls with professionalism and empathy.
• Explain policy cover and claim decisions clearly and confidently.
• Process claims accurately in line with policy terms and guidelines.
• Help customers make informed decisions by providing clear information.
• Collaborate with colleagues to deliver outstanding customer outcomes.
• Meet quality, service and productivity targets in a regulated environment.

Conocimientos

Communication

Empathy

Problem solving

Teamwork

Tech savvy

Herramientas

CRM software

Descripción del empleo

Unum UK is seeking a Customer Service Advisor in Basingstoke. You will speak with customers daily, explain cover and claim decisions, and process claims accurately. The role emphasizes delivering excellent service and building trust with our customers in a busy environment.

We’re looking for people who love talking to customers, solve problems, and work well both independently and in a team. A confident communicator with a customer-first mindset will excel here.