Bilingual Home Claims Advisor (Hybrid/Remote)

Direct Line Group; United States; Hybrid; USD 31,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Insurance discounts

Generous holiday allowance

Flexible benefits

Employee discounts

Job summary

Direct Line Group in the United Kingdom is hiring for a Home Claims Handler. You will handle calls from customers about their home claims, providing empathetic and professional support to guide them through what can be stressful, with a focus on a personal customer experience.

The role supports a hybrid working model, with shifting hours and a 37.5-hour week, plus training. The base salary starts from £26,228, and the company promotes a bonus and an inclusive benefits package.

Qualifications

• Handle calls from customers regarding home claims with empathetic, professional support.
• Aim to meet individual and team targets while maintaining quality service.
• Resilience and energy to work within a busy contact centre environment.

Responsibilities

• Handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support.
• Work towards individual and team targets to help achieve shared goals.
• Complete 6–8 weeks of training during the application process.

Job description

Direct Line Group in the United Kingdom is hiring for a Home Claims Handler. You will handle calls from customers about their home claims, providing empathetic and professional support to guide them through what can be stressful, with a focus on a personal customer experience.

The role supports a hybrid working model, with shifting hours and a 37.5-hour week, plus training. The base salary starts from £26,228, and the company promotes a bonus and an inclusive benefits package.