Hybrid Customer Operations & Order Specialist

Kuraray America, Inc.; New York (NY); Hybrid; USD 56,000 - 84,000; Full time

Benefits offered by this job

Three weeks paid time off

Ten company holidays

Paid parental leave

Education reimbursement

Matching 401k plan

Job summary

Kuraray America, Inc. is seeking a Customer Operations Coordinator in New York, NY.

The role supports customer service, order management, dealer support, sample fulfillment, and operational activities for the Dental business. You will liaise with customers, dealers, sales reps, logistics providers, and internal teams to ensure accurate and efficient processing of orders, data, invoicing, and related processes.

Qualifications

• HS Diploma or equivalent AND 1-3 years in customer service, order management, logistics, or related functions
• Experience supporting customer service, order management, sales operations, logistics coordination, or related processes
• Proficiency with Microsoft Office, including Excel and Outlook
• Hybrid or remote work capability and New York residency requirement

Responsibilities

• Support the complete order lifecycle, including order entry, order maintenance, fulfillment coordination, and customer follow-up activities.
• Serve as a primary point of contact for customers, dealers, sales representatives, and internal stakeholders regarding orders, shipments, and related inquiries.
• Maintain accurate customer, dealer, pricing, order, and shipment information within company systems.
• Assist with customer-specific requirements, documentation requests, and account-related updates.
• Coordinate with third-party logistics providers, warehouse partners, and internal teams to support product availability, order fulfillment, and shipment execution.
• Monitor inventory and shipment activity and communicate potential supply or fulfillment issues to appropriate stakeholders.
• Assist in resolving order, shipment, inventory, and operational issues to support customer satisfaction and business continuity.
• Support invoicing, sales data administration, reporting, chargebacks, expense processing, and other operational activities as needed.
• Identify process improvement opportunities and recommend practical solutions to improve efficiency, accuracy, and customer experience.
• Maintain records and perform responsibilities in accordance with company policies, internal controls, and applicable quality standards.
• Perform other duties and special projects as assigned.

Skills

Communication

Attention to detail

Interpersonal skills

Multitasking

MS Office

Education

HS Diploma or equivalent

Job description

Kuraray America, Inc. is seeking a Customer Operations Coordinator in New York, NY.

The role supports customer service, order management, dealer support, sample fulfillment, and operational activities for the Dental business. You will liaise with customers, dealers, sales reps, logistics providers, and internal teams to ensure accurate and efficient processing of orders, data, invoicing, and related processes.