Dental Customer Care & Global Orders Specialist

ADP, Inc.; Melville (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Air Techniques, Inc. in Melville, NY is seeking a Customer Service Representative. This full-time on-site role supports dealers, distributors, sales reps, and end-users, handling inquiries, quotes, orders, and returns.

You will coordinate shipments, assist with international requests, and work closely with the sales team to ensure timely order processing. The position requires a high school diploma and strong English communication, with experience in ERP/CRM tools considered a plus.

Qualifications

• 2 years in a call center environment.
• Excellent professional English, verbal and written.
• Freight and logistics experience is a plus.
• Dental industry or equivalent customer support experience preferred with ERP/Salesforce/Office tools.
• Strong communication and multitasking in a fast-paced setting.

Responsibilities

• Handle inquiries from dealers, distributors, sales reps, and end-users.
• Provide product information, quotes, and order status.
• Coordinate consignments and international shipments.
• Work closely with the sales team and maintain timely order follow-up.
• Maintain documentation and follow company policies.

Skills

Call center experience

English proficiency

Freight & logistics

Dental industry knowledge

ERP/CRM tools familiarity

Education

High School Diploma or equivalent

Tools

Salesforce

ERP order processing

MS Excel

MS Word

Job description

Air Techniques, Inc. in Melville, NY is seeking a Customer Service Representative. This full-time on-site role supports dealers, distributors, sales reps, and end-users, handling inquiries, quotes, orders, and returns.

You will coordinate shipments, assist with international requests, and work closely with the sales team to ensure timely order processing. The position requires a high school diploma and strong English communication, with experience in ERP/CRM tools considered a plus.