Hybrid Customer Onboarding & Records Specialist

Imerys; Roswell (GA); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Imerys in Roswell, GA is seeking a Customer Account Services Specialist to manage pre-order and post-delivery services, onboarding customers, maintain records, price administration, credit requests, and handling complaints.

You will collaborate with Customer Service, Sales, Credit, and the SSC to enhance the customer experience, requiring meticulous attention to detail, strong service skills, and the ability to learn new processes quickly in a hybrid work setting.

Qualifikationen

• Minimum 2 years’ experience in customer service, analytics, billing or supply chain, preferably in a manufacturing environment.
• Experience with ERP systems, preferably SAP.
• CRM experience such as Salesforce is desirable.

Aufgaben

• Facilitate quick and accurate onboarding of new customers with key functions.
• Set up and update customer records in our systems.
• Partner with Sales to administer pricing.
• Ensure customer records are maintained and address record integrity issues.
• Research credit requests and submit for approval.
• Enter customer complaints and submit for approval.

Kenntnisse

Excellent communicator

Multitask under pressure

Problem-solving

Self-motivated

Team player

Process-driven

SAP

Salesforce

Ausbildung

High School diploma

Bachelor’s degree

Tools

SAP

Salesforce

Jobbeschreibung

Imerys in Roswell, GA is seeking a Customer Account Services Specialist to manage pre-order and post-delivery services, onboarding customers, maintain records, price administration, credit requests, and handling complaints.

You will collaborate with Customer Service, Sales, Credit, and the SSC to enhance the customer experience, requiring meticulous attention to detail, strong service skills, and the ability to learn new processes quickly in a hybrid work setting.