Hybrid Customer Accounts & Onboarding Specialist

Imerys; Roswell (GA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Imerys in Roswell, GA is seeking a Customer Account Services Specialist to manage onboarding, records, price administration, and post-delivery support with a strong focus on accuracy and customer satisfaction. You will closely partner with Sales, Credit, and the SSC, handling credit requests and complaints while learning new processes and systems in a hybrid office setting.

This role requires excellent communication, multitasking under pressure, and a proactive approach to identify improvements.

Qualifications

• Excellent communication and collaboration abilities.
• Ability to multitask and prioritize workload under pressure while maintaining a positive attitude.
• Strong problem-solving and analytical skills.
• Self-motivated with a drive to identify opportunities for improvement.

Responsibilities

• Facilitate onboarding of new customers in collaboration with key functions.
• Set up and update customer records in systems.
• Partner with Sales to administer pricing accurately.
• Maintain customer records and address data integrity issues.
• Research and submit credit requests for approval.
• Enter customer complaints and route for resolution or approval.

Skills

Excellent communicator

Multitasking under pressure

Problem solving

Team player

Systems learning

SAP & Salesforce

Education

High School diploma

Bachelor’s degree preferred

Tools

SAP

Salesforce

Job description

Imerys in Roswell, GA is seeking a Customer Account Services Specialist to manage onboarding, records, price administration, and post-delivery support with a strong focus on accuracy and customer satisfaction. You will closely partner with Sales, Credit, and the SSC, handling credit requests and complaints while learning new processes and systems in a hybrid office setting.

This role requires excellent communication, multitasking under pressure, and a proactive approach to identify improvements.