Customer Onboarding & Accounts Specialist

Imerys; United States; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Imerys in Roswell, GA, is seeking a Customer Account Services Specialist to manage onboarding, record maintenance, price administration, and credit and complaint workflows. The role partners with Sales, Credit, and SSC to ensure accurate data and timely service.

This hybrid position requires a detail-oriented communicator with ERP experience and a background in manufacturing. A high school diploma is required, with a bachelor’s preferred; SAP and Salesforce experience are expected.

Qualifications

• 2+ years in customer service, analytics, billing or supply chain in manufacturing.
• Experience with ERP systems, preferably SAP.
• Experience with CRM software such as Salesforce.

Responsibilities

• Facilitate onboarding of new customers with key functions
• Set up and update customer records in systems
• Partner with Sales to administer pricing
• Maintain customer records
• Identify and address record integrity issues
• Research credit requests and submit for approval
• Enter customer complaints and submit for approval

Skills

Excellent communicator

Multitasking

Problem solving

Self-motivated

Team player

Learn new systems

Education

High School diploma

Bachelor's degree preferred

Tools

SAP ERP

Salesforce CRM

Job description

Imerys in Roswell, GA, is seeking a Customer Account Services Specialist to manage onboarding, record maintenance, price administration, and credit and complaint workflows. The role partners with Sales, Credit, and SSC to ensure accurate data and timely service.

This hybrid position requires a detail-oriented communicator with ERP experience and a background in manufacturing. A high school diploma is required, with a bachelor’s preferred; SAP and Salesforce experience are expected.