Hybrid Customer Growth & Retention Manager

TOPdesk; Orlando (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

30 days holiday

Private healthcare

401k matching

Training budget

Job summary

TOPdesk in the USA is expanding its Account Management team, focusing on the success, retention, and growth of our existing customer base. The AM will work with Inside Sales, Marketing, and Technical Support to ensure customer satisfaction and maximize TOPdesk usage.

The role involves strengthening client relations, identifying renewal and upsell opportunities, and collaborating with Marketing on case studies and events to raise brand awareness.

Qualifications

• Strong customer-service orientation.
• Solid knowledge of TOPdesk or willingness to learn.
• Ability to collaborate with internal and international teams.
• Comfort with regular customer calls and post-implementation queries.

Responsibilities

• Strengthen vendor/client relations through regular calls and visits.
• Identify renewal, upsell and upgrade opportunities.
• Coordinate with Marketing on case studies and events.

Skills

Natural communicator

Customer base knowledge

Stakeholder management

TOPdesk

Collaboration

Tools

TOPdesk

Job description

TOPdesk in the USA is expanding its Account Management team, focusing on the success, retention, and growth of our existing customer base. The AM will work with Inside Sales, Marketing, and Technical Support to ensure customer satisfaction and maximize TOPdesk usage.

The role involves strengthening client relations, identifying renewal and upsell opportunities, and collaborating with Marketing on case studies and events to raise brand awareness.