Remote Commercial Growth & Retention Manager

Reachdesk

New York (NY)

Hybrid

USD 160,000 - 200,000

Full time

2 days ago

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Benefits offered by this job

Stock options

401(k) with employer match

Medical, dental & vision insurance

Mental health support

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth. You will help customers extract maximum value from Reachdesk, identifying challenges early and coordinating cross-functional teams to deliver measurable outcomes.

Success requires strong commercial judgment, problem-solving, and the ability to turn needs into revenue opportunities.

Qualifications

5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.
Proven track record renewing, retaining, and growing revenue.
Strong commercial judgment and ability to turn customer needs into revenue opportunities.
Ability to build executive-level relationships across complex organizations.
Excellent written and verbal communication, with analytical skills.

Responsibilities

Own retention, renewals, and growth across a portfolio of existing customers.
Build multi-threaded relationships with key stakeholders and decision-makers.
Drive upsell, cross-sell, and expansion within existing accounts.
Prospect to expand Reachdesk’s contractual opportunities within your book of business.
Lead renewal and commercial conversations, including pricing and negotiation.
Run strategic account planning and business reviews aligned to customer priorities.