Hybrid Customer Experience Specialist | Key Accounts

UniUni; New York (NY); Hybrid; USD 72,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A supply chain services provider in New York is seeking a dedicated client support specialist to deeply understand business needs and provide outstanding service across various channels. Your role will involve optimizing user experience and collaborating with cross-functional teams. The ideal candidate will have strong communication skills, be proficient in Excel, and fluent in Mandarin. Competitive salary and hybrid work options are offered.

Qualifications

• Experience in supply chain management/e-commerce logistics is a plus.
• Valid U.S. work authorization required.
• U.S. driver's license & willingness to travel frequently by car.

Responsibilities

• Collect and consolidate product issues & client requirements.
• Efficiently handle complaints and claims for end-to-end case closure.
• Optimize user experience through CRM strategies.

Skills

Multitasking & time management skills

Excellent communication

Customer-centric mindset

Problem-solving abilities

Proficient in Excel

Fluent in Mandarin

Job description

A supply chain services provider in New York is seeking a dedicated client support specialist to deeply understand business needs and provide outstanding service across various channels. Your role will involve optimizing user experience and collaborating with cross-functional teams. The ideal candidate will have strong communication skills, be proficient in Excel, and fluent in Mandarin. Competitive salary and hybrid work options are offered.