Customer Experience Specialist

UniUni; New York (NY); Hybrid; USD 72,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A supply chain services provider in New York is seeking a dedicated client support specialist to deeply understand business needs and provide outstanding service across various channels. Your role will involve optimizing user experience and collaborating with cross-functional teams. The ideal candidate will have strong communication skills, be proficient in Excel, and fluent in Mandarin. Competitive salary and hybrid work options are offered.

Qualifications

• Experience in supply chain management/e-commerce logistics is a plus.
• Valid U.S. work authorization required.
• U.S. driver's license & willingness to travel frequently by car.

Responsibilities

• Collect and consolidate product issues & client requirements.
• Efficiently handle complaints and claims for end-to-end case closure.
• Optimize user experience through CRM strategies.

Skills

Multitasking & time management skills

Excellent communication

Customer-centric mindset

Problem-solving abilities

Proficient in Excel

Fluent in Mandarin

Job description

Overview

Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.

Responsibilities

• Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization
• Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates
• Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty

Qualifications

• Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus).
• Customer-centric mindset with strong problem-solving abilities
• Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams
• Thrives in fast-paced environments, executing multiple tasks with high efficiency
• Proficient in Excel for data analysis to support operational decision-making
• Fluent in Mandarin (Proficient in Chinese) (written & spoken)
• Valid U.S. work authorization (work visa/green card/citizenship required)
• U.S. driver\'s license & willingness to travel frequently by car

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work mode includes hybrid and remote options

Location & Compensation

New York, NY

Salary: $72,000.00-$85,000.00