Customer Experience Specialist — Onsite in Paarl

Placements24; Waukee (IA); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

On-site work in a vibrant office

Comprehensive benefits package

Generous paid time off

Positive team-oriented culture

Job summary

Placements24 is seeking a dedicated Customer Experience Agent in Paarl, Western Cape to ensure every interaction is positive and efficient. You will handle inquiries, resolve issues, and support customers across touchpoints in a hands-on service role.

The position emphasizes empathy, clear communication, and accurate record-keeping, with opportunities to improve the overall customer journey. On-site workplace offers a collaborative environment and values team contributions.

Qualifications

• Experience in a customer experience or similar role.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Strong problem-solving capabilities and the ability to handle challenging situations professionally.
• Proficiency in using customer service software and standard office applications.
• Ability to work independently and as part of a team in a structured office environment.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Manage inbound customer communications via phone, email, and in-person interactions.
• Address customer questions and concerns promptly and effectively.
• Resolve customer complaints and issues with empathy and a focus on satisfaction.
• Process customer requests, orders, or returns accurately and efficiently.
• Maintain and update customer records with comprehensive details of interactions.
• Collaborate with team members to identify opportunities for improving the overall customer experience.

Skills

Customer experience

Communication

Problem-solving

Teamwork

Independent work

Customer service software

Office software

Education

High school diploma

Further education (optional)

Tools

CRM software

Office suite

Job description

Placements24 is seeking a dedicated Customer Experience Agent in Paarl, Western Cape to ensure every interaction is positive and efficient. You will handle inquiries, resolve issues, and support customers across touchpoints in a hands-on service role.

The position emphasizes empathy, clear communication, and accurate record-keeping, with opportunities to improve the overall customer journey. On-site workplace offers a collaborative environment and values team contributions.