Remote Customer Experience Specialist

Placements24; United States; Remote; USD 3,900 - 5,200; Full time

Benefits offered by this job

Fully remote work

Health benefits

Online training

Team events near Tembisa

Job summary

Placements24 seeks a Customer Experience Representative for a fully remote position. You will deliver exceptional service across digital channels and resolve inquiries from home, maintaining detailed records of interactions and feedback.

While primarily remote, occasional team events near Tembisa, Gauteng are possible. This role emphasizes customer-centric service, adaptability, and ongoing product knowledge development.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Proficiency with digital communication tools and CRM systems.
• Ability to work independently and manage a remote workspace effectively.

Responsibilities

• Deliver outstanding customer service across all digital communication channels.
• Handle customer inquiries, complaints, and requests with empathy and efficiency.
• Troubleshoot customer issues and provide effective solutions.
• Maintain detailed records of customer interactions and feedback.
• Proactively identify opportunities to improve the customer journey.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to developing customer support resources and FAQs.
• Represent the company's brand values in every interaction.
• Achieve individual and team performance targets.
• Stay updated on product knowledge and company services.

Education

High school diploma

Tools

CRM systems

Digital communication tools

Job description

Placements24 seeks a Customer Experience Representative for a fully remote position. You will deliver exceptional service across digital channels and resolve inquiries from home, maintaining detailed records of interactions and feedback.

While primarily remote, occasional team events near Tembisa, Gauteng are possible. This role emphasizes customer-centric service, adaptability, and ongoing product knowledge development.