Hybrid Customer Experience Specialist

Azelis Group; San Marcos (CA); Hybride; USD 25 000 - 39 000; Plein temps

Résumé du poste

Gillco Ingredients in San Marcos, CA is seeking a Customer Experience Representative to join the team. The role is full-time with hybrid work options, focusing on delivering excellent customer service and timely follow-up on requests via phone and email.

The ideal candidate will have strong communication skills, a proactive attitude, and the ability to learn quickly while solving problems and maintaining professional business communications.

Qualifications

• High school diploma or GED minimum.
• College degree preferred.
• At least 1 year of job-related experience normally required.

Responsabilités

• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Forwards sales opportunities to management and sales department by collecting customer information and analyzing customer needs.
• Provide Customer support via telephone and email communication.
• Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries.
• Other duties as maybe assigned by management from time to time.

Connaissances

Communication

Verbal communication

Written communication

Problem solving

Customer focus

Quick learner

Business communications

Formation

High School Diploma or GED

College degree preferred

Description du poste

Gillco Ingredients in San Marcos, CA is seeking a Customer Experience Representative to join the team. The role is full-time with hybrid work options, focusing on delivering excellent customer service and timely follow-up on requests via phone and email.

The ideal candidate will have strong communication skills, a proactive attitude, and the ability to learn quickly while solving problems and maintaining professional business communications.