Hybrid Customer Experience Specialist

School Specialty; Greenville (WI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays

401k

Educational Reimbursement

Paid Parental Leave

Job summary

School Specialty is seeking a Customer Experience Rep I to build positive customer experiences. You will handle inquiries, process requests, and collaborate with teams to exceed customer expectations.

This role is hybrid, based in Greenville, WI and requires strong data entry and communication skills. Ideal candidates bring 1–3 years in customer service, proficiency with MS Office, and the ability to manage multiple tasks while delivering accurate, timely responses.

Qualifications

• Ability to key large volumes of alpha/numeric data accurately.
• Ability to perform business math calculations.
• Proficient in Microsoft Office products.
• Excellent written, verbal and interpersonal communication skills.
• Problem-solving skills and ability to resolve discrepancies.
• Strong organizational skills and the ability to manage multiple tasks.

Responsibilities

• First line of contact for customers or sales reps’ inquiries via phone, fax, internet and/or mail.
• Collaborates with associates and departments to exceed customer expectations.
• Develops customer, vendor, and product knowledge.
• Responds to customer inquiries and follows through to completion within set timeframes.
• Provides high-quality interactions and professionally diffuses difficult situations.
• Processes orders, documents, cancellations, catalog requests, and general product inquiries.

Skills

Customer service

Data entry

Typing

Microsoft Office

Communication skills

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

School Specialty is seeking a Customer Experience Rep I to build positive customer experiences. You will handle inquiries, process requests, and collaborate with teams to exceed customer expectations.

This role is hybrid, based in Greenville, WI and requires strong data entry and communication skills. Ideal candidates bring 1–3 years in customer service, proficiency with MS Office, and the ability to manage multiple tasks while delivering accurate, timely responses.