Customer Care Specialist I

School Specialty; Mansfield (OH); Hybrid; USD 25,000 - 28,000; Full time

Job summary

School Specialty is hiring a Customer Experience Rep I to be the first point of contact for customers and sales reps. You will listen, respond, and resolve inquiries with accuracy and professionalism.

The role is hybrid with Mansfield, OH as the base. Strong data entry, MS Office, and communication skills are essential, and you’ll be part of a team focused on accurate order processing and customer satisfaction.

Qualifications

• 1-3 years customer service experience.
• 1 year data entry/keyboarding experience.
• High School Diploma or GED required.

Responsibilities

• Serve as first contact for customers or sales reps via phone, fax, internet, or mail.
• Collaborate with teams to exceed customer expectations.
• Build product and vendor knowledge to assist customers.

Skills

Data entry

Customer service

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

None

Job description

School Specialty is hiring a Customer Experience Rep I to be the first point of contact for customers and sales reps. You will listen, respond, and resolve inquiries with accuracy and professionalism.

The role is hybrid with Mansfield, OH as the base. Strong data entry, MS Office, and communication skills are essential, and you’ll be part of a team focused on accurate order processing and customer satisfaction.