Customer Success Associate — Hybrid, Growth & Impact

Wolters Kluwer; Middleton Junction (WI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits available from day 1

Job summary

A global leader in professional information services is seeking Customer Success Associates in Middleton Junction, WI. This role offers a hybrid work schedule, a wide range of responsibilities involving customer relations, and a focus on consultative service. Candidates should have a Bachelor’s degree or equivalent experience in B2B service, with strong organizational and problem-solving skills. Immediate benefits are available, and the company provides a collegial work environment aimed at professional growth.

Qualifications

• Bachelor’s degree or equivalent B2B client service experience.
• Minimum of two years of B2B client/customer service experience preferred within appropriate industries.

Responsibilities

• Deliver professional service to customers via communications.
• Provide consultative customer service to determine customer goals and compliance challenges.
• Manage the full-life cycle of the order process and drive cross-selling opportunities.
• Project manage and prioritize requests using internal systems.
• Manage customer escalations and resolve requests.
• Develop positive relationships with customers and partners.

Skills

Customer service experience

Organizational skills

Analytical skills

Problem-solving skills

Education

Bachelor’s degree

Tools

SalesForce

Microsoft Office Suite

Job description

A global leader in professional information services is seeking Customer Success Associates in Middleton Junction, WI. This role offers a hybrid work schedule, a wide range of responsibilities involving customer relations, and a focus on consultative service. Candidates should have a Bachelor’s degree or equivalent experience in B2B service, with strong organizational and problem-solving skills. Immediate benefits are available, and the company provides a collegial work environment aimed at professional growth.