Hybrid Customer Experience Specialist

Room & Board; Golden Valley (MN); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Three weeks paid vacation

401(k) match

ESOP

Job summary

Room & Board in Golden Valley, MN seeks a Customer Experience Specialist to provide personalized solutions to inquirers via inbound calls, chats, and emails. You’ll guide customers through purchases and post-purchase support, leveraging our online tools and Live Chat.

This full-time, hybrid role combines one in-office day every two weeks with 4 work-from-home days, reporting to the National Customer Experience Manager.

Qualifications

• Experience handling inbound calls, chats, and emails.

Responsibilities

• Provide personalized solutions to customers during the buying journey and post-purchase support.
• Ask thoughtful questions, listen empathetically, and anticipate needs to deliver the right solution.
• Leverage Room & Board online tools and Live Chat to assist customers.

Skills

Problem solving

Empathy

Communication

Tech-savvy

Job description

Room & Board in Golden Valley, MN seeks a Customer Experience Specialist to provide personalized solutions to inquirers via inbound calls, chats, and emails. You’ll guide customers through purchases and post-purchase support, leveraging our online tools and Live Chat.

This full-time, hybrid role combines one in-office day every two weeks with 4 work-from-home days, reporting to the National Customer Experience Manager.