Customer Experience Specialist – Hybrid (Phone/Chat)

cabinets; Tampa (FL); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

401(k)

Medical/dental/vision insurance

Life insurance

Job summary

Cabinets.com is seeking a Customer Service Specialist to handle calls, emails, and online chats in a fast-paced, hybrid Tampa office. You will resolve inquiries, coordinate with teams, and support shipping, orders, and product issues while maintaining a focus on customer satisfaction.

Ideal candidates are detail-oriented, excel in communication, and can work well in a collaborative environment, including English/Spanish bilinguals. 401(k) and full benefits are offered.

Qualifications

• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Familiarity with customer service tools; Salesforce preferred.

Responsibilities

• Answer and direct incoming phone calls, emails, and online chat inquiries professionally.
• Collaborate with team to resolve customer needs promptly and effectively.
• Perform general office and administrative tasks as required.
• Assist customers with technical issues related to our products or services.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Bilingual English/Spanish

Tools

Salesforce

Job description

Cabinets.com is seeking a Customer Service Specialist to handle calls, emails, and online chats in a fast-paced, hybrid Tampa office. You will resolve inquiries, coordinate with teams, and support shipping, orders, and product issues while maintaining a focus on customer satisfaction.

Ideal candidates are detail-oriented, excel in communication, and can work well in a collaborative environment, including English/Spanish bilinguals. 401(k) and full benefits are offered.