Hybrid Customer Experience & Reception Specialist

CSI; Paducah (KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

CSI seeks a Customer Experience Associate to join an 8-person team at its Paducah, KY headquarters. The role rotates through reception and support tasks, handling a switchboard, greeting visitors, data entry, and case logging.

You will assist multiple departments and ensure smooth daily operations in a hybrid work setting. Typical schedule includes morning shifts with occasional Saturday rotation, requiring strong customer service, multitasking, and professional communication.

Qualifications

• Customer service experience required.
• Strong communication and listening skills.
• Ability to manage multiple tasks (phone, CRM, data entry, email).
• Proficiency in MS Office, especially Excel.

Responsibilities

• Provide excellent customer service in person, on the phone, and via email.
• Route calls and log detailed support requests to appropriate departments.
• Greet and direct visitors; maintain reception flow.
• Document actions and communicate ongoing needs to support continuity across teams.

Skills

Customer service

Multitasking

Communication

Microsoft Excel

CRM data entry

Education

High School Diploma or equivalent

Tools

MS Office

Excel

Job description

CSI seeks a Customer Experience Associate to join an 8-person team at its Paducah, KY headquarters. The role rotates through reception and support tasks, handling a switchboard, greeting visitors, data entry, and case logging.

You will assist multiple departments and ensure smooth daily operations in a hybrid work setting. Typical schedule includes morning shifts with occasional Saturday rotation, requiring strong customer service, multitasking, and professional communication.