Customer Experience Associate

CSI; Paducah (KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

CSI seeks a Customer Experience Associate to join an 8-person team at its Paducah, KY headquarters. The role rotates through reception and support tasks, handling a switchboard, greeting visitors, data entry, and case logging.

You will assist multiple departments and ensure smooth daily operations in a hybrid work setting. Typical schedule includes morning shifts with occasional Saturday rotation, requiring strong customer service, multitasking, and professional communication.

Qualifications

• Customer service experience required.
• Strong communication and listening skills.
• Ability to manage multiple tasks (phone, CRM, data entry, email).
• Proficiency in MS Office, especially Excel.

Responsibilities

• Provide excellent customer service in person, on the phone, and via email.
• Route calls and log detailed support requests to appropriate departments.
• Greet and direct visitors; maintain reception flow.
• Document actions and communicate ongoing needs to support continuity across teams.

Skills

Customer service

Multitasking

Communication

Microsoft Excel

CRM data entry

Education

High School Diploma or equivalent

Tools

MS Office

Excel

Job description

Job Description:

Customer Experience Associate

This is a hybrid role where you will be expected to be in the Paducah, KY office 2-3 days a week once training is completed.

Typical shift will be Monday, Tuesday, Wednesday, and Friday 7:45 AM-5:00 PM, Thursday 6:45 AM-4:00 PM. You must be willing to work a Saturday shift on rotation every 8 weeks 6:45 AM -1:00 PM

Do you have strong customer service skills with the confidence to be the first point of contact for customers, employees and visitors to the corporate headquarters? Join our growing organization with a strong reputation in Paducah, KY where you will use your skills to help resolve customer issues while growing your career.

JOBSUMMARY

Join an 8-person team where, you will rotate to support the team and reception area. In this role you will operate a telephone switchboard to answer, screen, route calls and relays messages. Perform administrative support tasks such as data entry and keying support cases. Greet and answer inquiries for public, customers, and visitors; announce and log visitors. Process outgoing mail and receive deliveries.

KEYRESPONSIBILITIES

• Provides excellent customer service in person, on the phone and via email.
• Routes calls and enters detailed support requests to the proper department.
• Greets and directs visitors.
• Supports continuity among work teams by documenting and communicating actions and continuing needs.

JOBREQUIREMENTS

Education&Certifications

High School Diploma or equivalent

Skills and Competencies

• Customer service experience.
• Ability to manage multiple tasks (phone, CRM, Database, Email, etc.)
• Willingness to learn.
• MS Office suites, very comfortable using Excel.
• Analytical mindset.

Experience

Theminimumamountofrelevantworkexperiencerequiredtosuccessfullyperformthejobis at least one (1) year:

Required

• Customer service experience, required
• Reasoning skills
• Computer skills-MS Office (Word & Excel)
• Administrative skills
• Strong communication skills, verbal and listening including Telephone and in person
• Professionalism
• Customer focus skills
• Organizational skills
• Attention to detail

Preferred

• Experience with CRM Ticketing systems, MS Dynamics or similar systems
• Quick learning, like to learn new things
• Quick computer skills-ability to take notes and enter data via computer
• Ability to multitask
• Banking experience

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.