Customer Support Specialist — Hybrid

Crisis Prevention Institute, Inc; Town of Grafton (WI); Hybrid; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k

PTO

Health & Wellness Days

Hybrid work schedule

Continuing education and training

Job summary

Crisis Prevention Institute, Inc. is seeking a Customer Support Associate to join the Customer Care team. You will provide fast, accurate responses to inbound calls, process registrations and orders, and help ensure effortless customer experiences.

This entry-level role emphasizes first contact resolution, knowledge of CPI programs and PCI compliance, and collaboration with colleagues. Hybrid work, 1st shift, competitive benefits, and ongoing training are offered.

Qualifications

• High School Diploma or GED required.
• 1 year or more of work experience in customer service.
• Ability to learn multiple customer-facing technologies and systems.
• Ability to learn and utilize technical learning.
• Ability to prioritize time management skills effectively.
• Ability to work in a collaborative environment.
• Customer focused with strong listening and communication.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Provide complete and accurate responses to inbound telephone calls.
• Deliver quick and effective resolution to routine issues.
• Enter and scan State Tax Exemption certificates.
• Process event registrations and product orders, including kit shipments.
• Place outbound calls to satisfy customer requests and gather needed information.
• Generate leads to register Certified Instructors in events when appropriate.
• Suggest improvements for customer experience and operational efficiency.
• Maintain regular, predictable attendance and contribute to team productivity.
• Perform other position-related duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Time management

Team collaboration

Education

High School Diploma or GED

Associate or Bachelor's degree

Tools

CRM system

Microsoft Office

Job description

Crisis Prevention Institute, Inc. is seeking a Customer Support Associate to join the Customer Care team. You will provide fast, accurate responses to inbound calls, process registrations and orders, and help ensure effortless customer experiences.

This entry-level role emphasizes first contact resolution, knowledge of CPI programs and PCI compliance, and collaboration with colleagues. Hybrid work, 1st shift, competitive benefits, and ongoing training are offered.