Hybrid Customer Experience & Logistics Specialist

Planet Pharma; Woburn (MA); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Planet Group of Companies is seeking a Customer Experience Specialist in Woburn, MA to ensure a seamless order-to-delivery experience. You will act as the liaison between customers, sales, logistics, and operations to ensure accurate orders and timely shipments.

The role blends strong customer service with logistics coordination and problem-solving to support efficient supply chain execution and high customer satisfaction, with a hybrid onsite/remote work arrangement.

Qualifications

• 5+ years of experience in customer service, order management, logistics, or supply chain operations.
• Experience with ERP systems (SAP, Oracle, NetSuite, or similar), SAP preferred.
• Proficiency in Microsoft Excel and MS Office.

Responsibilities

• Serve as the primary contact for orders, delivery timelines, and product availability.
• Process orders in ERP systems with accuracy and completeness.
• Coordinate shipments with warehouses and freight carriers.
• Monitor order status and resolve shipping issues promptly.
• Support end-to-end order-to-delivery lifecycle and backlog management.
• Identify opportunities to improve order processing and communication.

Skills

Customer service

Order management

Logistics coordination

Supply chain operations

Excel

Tools

SAP

Oracle

NetSuite

Job description

Planet Group of Companies is seeking a Customer Experience Specialist in Woburn, MA to ensure a seamless order-to-delivery experience. You will act as the liaison between customers, sales, logistics, and operations to ensure accurate orders and timely shipments.

The role blends strong customer service with logistics coordination and problem-solving to support efficient supply chain execution and high customer satisfaction, with a hybrid onsite/remote work arrangement.