Remote Customer Experience Coordinator: Impactful Support

World Fuel Services; Dallas (TX); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA options

FSA options

Teladoc services

401(k) with company match

Life insurance

Short-term disability

Paid time off

Paid holidays

LinkedIn Learning

Professional development

Job summary

World Fuel is seeking a Customer Experience Coordinator to deliver exceptional service and build strong relationships. You will be the primary contact for inquiries, orders, and service requests, coordinating with operations and field teams to ensure a seamless customer experience.

The ideal candidate will have a customer-service mindset, strong communication, and the ability to multitask in a fast-paced environment. Remote opportunity within Central U.S.

Qualifications

• Minimum 6 months in customer service or related role.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Serve as main point of contact for customer inquiries, orders, and service requests.
• Process orders and ensure accurate fulfillment.
• Maintain customer account information with high accuracy.
• Identify customer needs and provide effective solutions.
• Collaborate with operations and field teams to resolve issues.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Email systems

Job description

World Fuel is seeking a Customer Experience Coordinator to deliver exceptional service and build strong relationships. You will be the primary contact for inquiries, orders, and service requests, coordinating with operations and field teams to ensure a seamless customer experience.

The ideal candidate will have a customer-service mindset, strong communication, and the ability to multitask in a fast-paced environment. Remote opportunity within Central U.S.